Privacy Policy

Information We Collect

Personal Information You Provide

When you enroll in our courses, register for webinars, or contact us for consultations, we collect information you voluntarily provide. This typically includes your name, email address, phone number, business details, and professional background. We also gather information about your learning preferences and business goals to customize our educational content.

Information We Collect Automatically

Our website collects certain technical information automatically through cookies and similar technologies. This includes your IP address, browser type, device information, and how you navigate through our educational materials. We use this data to improve our platform's performance and understand which learning resources are most valuable to our community.

How We Use Your Information

We use your personal information to deliver high-quality educational experiences and support your professional development. Our primary purposes include processing course enrollments, providing customer support, and sending relevant educational content and program updates.

Information Sharing and Disclosure

Service Providers

We work with trusted service providers who help us deliver our educational programs. This includes payment processors, email service providers, and learning management system hosts. These companies are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government regulations. We will also share information if necessary to protect our rights, prevent fraud, or ensure the safety of our students and staff.

Business Transfers

In the unlikely event that calerivon is acquired by or merged with another company, your information would be transferred as part of that transaction. We would notify you via email and prominently on our website before any such transfer occurs.

Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We aim to respond to all requests within 30 days and will verify your identity before processing any requests involving personal data access or changes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server environments, and regular security audits.

Technical Safeguards

All data transmission between your device and our servers uses industry-standard SSL encryption. We store personal information on servers protected by firewalls and access controls. Our payment processing complies with PCI DSS standards for handling financial information securely.

Administrative Safeguards

Access to personal information is restricted to authorized staff members who need this information to perform their job functions. All team members receive regular privacy and security training, and we conduct background checks for employees with access to sensitive data.

Physical Safeguards

Our offices and data centers maintain physical security controls including restricted access, surveillance systems, and environmental protections. We regularly review and update our security measures to address emerging threats and maintain best practices.

International Data Transfers

While calerivon operates primarily within Australia, some of our service providers may process data internationally. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms.

We carefully vet all international service providers to ensure they maintain privacy standards comparable to Australian requirements. Any cross-border data sharing is limited to what's necessary for service delivery and is governed by strict contractual protections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We use both essential cookies required for basic website functionality and optional cookies that help us understand how you interact with our educational materials.

Types of Cookies We Use

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to access some features of our learning platform. We provide detailed cookie information and management options through our cookie preference center.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and maintain legitimate business records. Our retention periods vary based on the type of information and our relationship with you.

Student records are typically maintained for five years after course completion to provide ongoing support and verification services. Financial records are kept according to Australian taxation and business record requirements. Marketing communications data is deleted within two years of your last interaction with our programs.

We regularly review our data holdings and securely delete information that's no longer needed. When we delete personal information, we ensure it's completely removed from our active systems and backup storage.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the revised terms.